Our Team

RR Health Strategies' dedicated professionals are recognized industry leaders who provide exceptional service to our clients. Experienced and responsive, our team possesses the in-depth industry and New York market knowledge that enable healthcare providers to effectively manage their practice management and compliance challenges.

Pam D'Apuzzo, CPC, ACS-EM, ACS-MS, CPMA

President

Professional Profile:
Pam has over 25 years of healthcare consulting experience spanning academic medical centers, community hospitals, faculty practice plans and large private practices. She has consulting experience in all areas of practice and is a recognized industry expert in the area of coding and compliance

Pam conducts educational and training seminars and provides comprehensive compliance programs at New York’s leading healthcare institutions. She also has a successful record of ...

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Practice Management:

Practice Management Manager & Clinical Laboratory Science Consultant
Practice Management Consultant
Practice Management Consultant
Practice Management & Compliance Consultant
Practice Management Consultant

PCMH Consulting:

Administration:

Executive Office Manager
Administrative Assistant
Pam D'Apuzzo

Pam D'Apuzzo, CPC, ACS-EM, ACS-MS, CPMA

President

Professional Profile:
Pam has over 25 years of healthcare consulting experience spanning academic medical centers, community hospitals, faculty practice plans and large private practices. She has consulting experience in all areas of practice and is a recognized industry expert in the area of coding and compliance

Education and Certifications:

  • American Academy of Professional Coders (AAPC) ~ CPC, CPMA
  • American College of Medical Coding Specialists (ACMCS) ~ PCS
  • Board of Medical Specialty Coding (BMSC) ~ ACS-EM, ACS-MS
  • ICD-10-CM Trainer

Professional Affiliations:Member, AAPC

  • Member, AAPC
  • Member, ACMCS
  • Member, AHIMA
  • Member, BMSC
  • Member, HCCA
  • Member, HFMA
  • Member, MGMA
  • Suffolk County Medical Society

Speaking Engagements:
Pam is a frequent speaker at conferences sponsored by the American Academy of Professional Coders (AAPC), Health Financial Management Association (HFMA) and New York State Society of Physician Assistants (NYSSPA), Suffolk County Medical Society (SCMS) and the AAGL – Advancing Minimally Invasive Gynecology Worldwide National Summit.

Xiomara P. Alma

Xiomara P. Alma, CPC

Coding & Compliance Manager

Professional Profile:

Xiomara Alma is the Manager of the Coding & Compliance division. She is a Certified Professional Coder (CPC) with 12 years’ experience performing procedural and diagnostic coding services. Her professional focus is conducting prospective and retrospective coding/medical record reviews and audits and generating statistics of review/audit findings. Xiomara also performs charge ticket and documentation template reviews and development.

Education and Certifications:

American Academy of Professional Coders (AAPC) – CPC

Professional Affiliations:

Member, AAPC

Member, AHIMA

Gianni Gonzalez

Gianni Gonzalez, RHIT, CPC, CPMA, OHCC

Compliance Auditor

Professional Profile:

Gianni has more than 20 years of experience in health information and reimbursement management in both the hospital and private practice setting. She conducts provider and on-site and remote coding compliance educational programs.

Gianni also conducts practice assessments to determine compliance risk for physician or hospital faculty group practices. She oversees compliance audit programs, including monitoring and audit activities. She also administers, maintains, and develops charges to ensure timely and accurate claim processing and data collection. She specializes in revenue and denials management, including physician coding, provider- based implementation, fee schedule analysis, chart review, and coding/billing education.

As a coding consultant, she works with medical practices of all sizes (i.e., solo, group, and academic group practices) to access the operational efficiency opportunities and reimbursement issues. Gianni is considered an expert in training and educating providers in such specialties as Orthopaedics, Family Practice, Internal Medicine, Ophthalmology, Critical Care, Emergency Medicine, Nephrology, Oncology, Thoracic Surgery, Cardiology and Neurology.

Education and Certifications:

American Academy of Professional Coders (AAPC) ~ CPC, CPMA

Health Information Management Degree
Credentialed (AHIMA) ~ RHIT

American Institute of Healthcare Compliance (AIHC) ~ OHCC

ICD-10-CM Trainer

Professional Affiliations:

Member, AAPC

Member, AHIMA

Member, AHIC

Speaking Engagements:

Gianni speaks at numerous local and national conferences and seminars presenting topics on coding, compliance, denials, reimbursement and practice management.

Peggy Goutink

Peggy Goutink,

Data Analyst

Professional Profile:

Peggy, a Data Analyst at RR Health Strategies, LLC with more than 15 years’ experience in Health Information Management, Coding Compliance. She worked at hospitals, outpatient settings and a consulting firm, performing discharge analysis designing and formulating internal audit templates, developing and reviewing charge documents and compiling data related to coding and medical record reviews.

Education and Certifications:

Bachelor of Professional Studies in Health Information Management

Bachelor of Science in Business Management

Professional Affiliations:

Member, AHIMA

Board of Directors, Strength For Life

Katie Hagan

Katie Hagan,

Compliance Auditor

Professional Profile:

Katie is a certified Compliance Auditor with over 8 years of experience in the private practice and hospital settings. She is also a certified coder in Obstetrics & Gynecology. Her professional focus is conducting medical record reviews and performing educational and training sessions with providers and ancillary staff. She is proficient in the Teaching Setting and Non-Physician Practitioner Guidelines. Her vast experience in healthcare includes Practice Management and medical billing. These skills allow her to provide a multifaceted approach to auditing that is beneficial and practical to providers.

Education and Certifications:

Bachelors of Science, Adolescent Education, St. John’s University – BS

American Academy of Professional Coders (AAPC) – CPC, CPMA, COBGC

Professional Affiliations:

Member, AAPC

Jean Davino

Jean Davino, DHA, MS, CLT

Practice Management Manager & Clinical Laboratory Science Consultant

Professional Profile:

With over 30 years’ experience in the healthcare industry, Jean, merges her research, clinical, and administrative experiences to offer diverse perspectives and knowledge to the consulting healthcare arena. Her practice management professional focuses include improving operational and financial performance, human resource management, education, training, standards compliance (AOA, AAASF, JCAHO, NYSDOH), and clinical information systems. She has worked with and in a broad range of healthcare organizations including academic medical centers, multi-hospital systems, non-profit hospitals, rehabilitation institutes, and private practices.

Prior to healthcare consulting, she was a practicing clinical laboratory technologist in various managerial roles. Her research skills range from virology to patient satisfaction, which allows her to participate on various doctoral student dissertation committees. In addition, she has published articles and is an editor for The Journal of Global Healthcare Systems.

Education and Certifications:

Bachelor of Science, Medical Technology, New York Institute of Technology ~ BS

Master of Science, Medical Biology, Long Island University-C.W. Post ~ MS

Doctor of Health Administration, University of Phoenix ~ DHA

Clinical Laboratory Technologist, State of New York ~ CLT

Professional Affiliations:

Board Member, Kenya Development Network Consortium

Member, American College of Healthcare Executives (ACHE)

Member, American Society of Microbiology (ASM)

Member, Healthcare Leaders of New York (HLNY)

Member, National Association of Professional Women (NAPW)

Patricia Li

Patricia Li, MPA

Practice Management Consultant

Professional Profile:

Patricia comes with 9 years of experience in healthcare administration and practice management. She has experience in operational workflow analysis, provider credentialing, practice expansion, and Electronic Medical Record implementation to offer diverse perspectives and knowledge to the healthcare consultant industry. Her practice management professional concerns include improving operation and financial performance, human resources management, training, compliance, and implementation of informational technology.

Prior to healthcare consulting, Patricia was a managing practice administrator. She has managed a variety of multi-specialty healthcare practices and supervised areas from daily operations to revenue cycle reporting.

Education and Certifications:

Master of Public Administration, Public Management – Healthcare Discipline, Baruch College

Bachelor of Science, Health Sciences (Concentration: Disability Studies), Stony Brook University

Professional Affiliations:

Member, American College of Healthcare Executives (ACHE)

Susan Genrich

Susan Genrich, CMM, CPC

Practice Management & Compliance Consultant

Professional Profile:

Susan has over 30 years of experience in various aspects of the healthcare industry including: operational assessment; workflow analysis; financial analysis; human resource; electronic medical record and practice management software systems; medical billing; and professional coding. She began her career in Office Management and has expanded her skills and knowledge into the Consulting arena to better serve providers and organizations with their various healthcare needs. Susan’s vast knowledge of medical billing and electronic software systems have proven to be a tremendous asset and resource to practice start-ups and expanding organizations.

Education and Certifications:

SUNY at Farmingdale – A.S. in Business Administration

Suffolk County Community College – Professional Certification in EHR Training

American Academy of Professional Coders – CPC Certification

Professional Association of Healthcare Office Managers – Certified Medical Manager Certification (CMM)

Professional Affiliations:

Member, AAPC – President of Selden Long Island Chapter 2015-2017

Member, PAHCOM – Received National Award for Professional Excellence in Office Management (2001)

chastidy-elliott

Chastidy Elliott, MBA

Practice Management Consultant

Professional Profile:

Chastidy has joined the RR Health Strategies, LLC team after having over 16 years of experience in the healthcare industry. Her experience is notable for practice start-ups, faculty group practice management, and revenue operations. Chastidy has implemented business solutions that resulted in revenue optimization at numerous organizations. Prior to healthcare consulting, Chastidy served as a business manager for over 100 multi-specialty providers, assisting in revenue management and best practice solutions in healthcare business operations.

In addition to her accomplishments as a leader in healthcare, Chastidy is also a professional scholar, currently achieving her Doctorate in Business Administration with a specialization in Human Resource Management from Walden University.

Education and Certifications:

Master of Business Administration, Human Resource Management, Ashford University

Bachelor of Arts, Business Administration, Ashford University

Rose Stroehlein

Rose Stroehlein,

Practice Management Consultant

Professional Profile:

With over 20 years experience in the healthcare industry, Rose combines her financial, administrative and billing knowledge to the ever changing Healthcare Consulting Industry. Her practice management professional concerns include improving operational and financial performance, human resource management and implementation of informational technology. She has managed a variety of multi specialty healthcare practices.

Prior to healthcare consulting, she was a managing practice administrator. Her expertise canvassed areas from daily operations to revenue cycle reporting. Her leadership abilities have been most effective in taking struggling and ineffective practices to the level of profitability.

Education and Certifications:

Certifications in HIPAA, Final HHS Privacy Regulations and Medical Records-Cross Country University

Advanced Coding and Optimal Reimbursement Certification- Medical Manager Institute

Specialty Coding and Insurance Billing Specialist- McVey Seminars

On Air Radio Commercial Traffic- American Broadcasting Companies Inc

Professional Affiliations:

Member, Samaritan Physician’s Organization, Inc

Member, American Academy of Professional Coders (AAPC)

Member, American Health Information Management Association (AHIMA)

Member, Professional Association of Healthcare Coding Specialists (PAHCS)

Maria Sanchez

Maria Sanchez, PCMH-CCE

PCMH Manager

Professional Profile:

Maria F. Sanchez-Posada is a practice improvement professional with over 15 years of experience in the health care field. She served as the Director of Human Resources and later as the Director of Patient-Centered Medical Home Coordination for an Accountable Care Organization in Long Island with more than 600 physicians. In 3 years, Maria secured the highest levels of PCMH recognition for more than 25 practices in Long Island and Queens and was among the first health care professionals in the nation to earn certification as a National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) Experts.

Prior to health care consulting, Maria served as the office manager of a multi-specialty group serving low-income and underprivileged patient populations across Long Island and Queens. Her main focus was to ensure the delivery of high quality care in a culturally sensitive manner being that over 60% of the patients were Spanish-speaking. In order to provide better care for the patients Maria worked arduously into obtaining Patient-Centered Medical Home Recognition for the organization’s three practice sites under 2008 and 2011 standards. During her time as an office manager she also fulfilled roles in credentialing, bookkeeping, medical billing, EHR implementation, Meaningful Use reporting among many other functions.

Education and Certifications:

M.B.A. in Health Care Management - Concentration Health Information Systems, St. Joseph College (In Progress)

Bachelor of Science, Health Care Administration, St. Joseph’s College

Content Expert Certification in PCMH Recognition, NCQA

Languages:

Fluent in Spanish

Cristina Oliveri

Cristina Oliveri

PCMH Facilitator

Professional Profile:

Cristina has over 15 years of experience working in the health care field having worked in medical offices in positions ranging from reception to office management. Cristina also has experience in the health insurance industry in Quality Management.

In addition to this health care administration experience, Cristina has also worked in the non-profit sector obtaining experience in grants management/quality management for a non-profit organization that offered HIV testing, education and various other social services to Long Island residents in need.

Education and Certifications:

M.B.A in Health Care Administration, Southern New Hampshire University (in progress).

Bachelor of Science, Business Administration, Five Towns College

American Association of Drugless Practitioners (AADP), Holistic Health Counseling, Institute for Integrative Nutrition

Amanda Ramirez

Amanda Ramirez

PCMH Facilitator

Professional Profile:

Amanda joined RR Health Strategies, LLC as a PCMH Facilitator to further her career in healthcare. She is currently working towards her certification as a Certified Content Expert (CCE). Her main goal is to assist practices in their practice improvement efforts to achieve the highest level of recognition from the National Committee for Quality Assurance. When assisting with the PCMH recognition process, the focus is on implementation of protocols, policy and procedures, time management and client service management. She is also involved in other quality improvement initiatives such as Physician Quality Reporting System, Meaningful Use and the New York State Delivery System Reform Incentive Payment initiatives.

Amanda comes with 10 years of experience in the healthcare space working in both hospital and outpatient settings. In the hospital setting, Amanda played a pivotal role in the implementation and roll out of the Electronic Medical Records protocol in the Pediatrics Division. She also brings a wide range of skill sets and experience including administrative management and office management.

Education and Certifications:

Bachelor Degree in Business Management, S.U.N.Y Farmingdale

Amanda Ramirez

Tara McKeever

Executive Office Manager

Professional Profile:

Tara is the Executive Office Manager for RR Health Strategies along with being the Executive Assistant to Pam D’Apuzzo; President. She handles a wide range of administrative and executive support related tasks in a variety of roles to all staff members. Tara has 8 years’ experience in bookkeeping, which is one of her primary responsibilities at RR Health Strategies. She also performs Data Analysis and Human Resources.

Education and Certifications:

Associates Degree in Business Management with a minor in Accounting

Certified Professional Coder (CPC)

Professional Affiliations:

Member, AAPC

Andrea Lee

Andrea Lee

Administrative Assistant

Professional Profile:

Andrea is the Administrative Assistant for RR Health Strategies. She has over 7 years of experience in this field. Prior to her position at RR Health Strategies Andrea worked for Emblem Health as an Administrative Assistant. She also worked as an administrative assistant while attending college.

Education and Certifications:

Associate of Arts, Liberal Arts and Sciences, S.U.N.Y. Farmingdale